Shipping policy

At Arabianix, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders within the United Arab Emirates.

1. Order Processing

After you place an order, our team will process and prepare it for dispatch.

For Cash on Delivery orders, we may contact you by phone, SMS, WhatsApp, or another available method to confirm your order and delivery details.

Orders are normally dispatched after successful processing and confirmation.

2. Delivery

Arabianix currently delivers within the United Arab Emirates.

Delivery times are estimates and may vary depending on the delivery location, courier operations, public holidays, weather conditions, order volume, or other circumstances outside our reasonable control.

Once an order has been handed to the courier, delivery is subject to the courier's delivery procedures and schedule.

3. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

If incorrect or incomplete information causes a delivery failure or delay, Arabianix may need to contact the customer to obtain the correct information before delivery can be completed.

Additional delivery attempts may be subject to the courier's procedures.

4. Failed or Refused Delivery

If a customer is unavailable, refuses to accept a confirmed Cash on Delivery order, or cannot be reached after reasonable delivery attempts, the order may be returned to Arabianix.

Repeated refusal or failure to accept orders may affect our ability to accept future orders from the same customer.

5. Delays

Although we work with delivery partners to provide timely delivery, Arabianix cannot guarantee a specific delivery date or time.

Delays may occur because of courier operations, weather, public holidays, incorrect address information, traffic, high delivery volumes, or other circumstances beyond our control.

6. Damaged or Incorrect Deliveries

Please inspect your package when you receive it.

If your order appears damaged, opened, broken, or incorrect, contact us as soon as possible at orders.arabianix@gmail.com.

For damaged, broken, or incorrect products, we strongly recommend recording a clear unboxing video from the beginning of opening the package. This may be requested as supporting evidence when reviewing a claim.

Eligible issues will be handled according to our Refund Policy.

7. Missing or Delivery Issues

If your order has not arrived within the expected delivery timeframe or you experience a delivery problem, please contact us at orders.arabianix@gmail.com.

We may coordinate with the courier to investigate the delivery status and determine the appropriate next step.

8. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Where free delivery is offered, the applicable terms or promotional conditions will be displayed on our website or during checkout.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible at orders.arabianix@gmail.com.

Cancellation may not be possible once an order has been processed or dispatched.

10. Contact Us

For shipping or delivery questions, please contact:

Arabianix

Email: orders.arabianix@gmail.com

Website: https://arabianix.com/

We will make reasonable efforts to assist you with your delivery inquiry.