Privacy policy

At Arabianix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit, browse, or place an order through our website, https://arabianix.com/.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Arabianix, we may collect information that you provide to us.

This may include your full name, delivery address, phone number, email address, order and purchase information, information you provide when contacting customer support, and information submitted through forms or other features on our website.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, and general website usage information.

2. How We Use Your Information

We may use the information we collect to process and fulfill your orders, arrange delivery, confirm and communicate with you about your orders, provide customer support, confirm Cash on Delivery orders, improve our website and customer experience, maintain website security, help prevent fraud or unauthorized activity, comply with applicable legal requirements, and send promotional communications where permitted and where appropriate consent has been provided.

We use personal information only for legitimate business purposes and in accordance with applicable data-protection requirements.

3. Cash on Delivery

Arabianix currently offers Cash on Delivery (COD) as its payment method for eligible orders.

When you place a COD order, we may use your name, phone number, delivery address, and order information to confirm your order, arrange delivery, and communicate with you regarding your purchase.

4. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted service providers and business partners where reasonably necessary to operate our store, process and deliver orders, provide customer support, or fulfill legal obligations.

These may include Shopify and technology service providers, delivery and logistics providers, customer support and communication providers, website analytics and marketing service providers, and professional advisers, government authorities, or other parties where required or permitted by applicable law.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

5. Shopify and Third-Party Services

Our online store is powered by Shopify and may use third-party applications, services, and integrations to operate our website, manage orders, support delivery, communicate with customers, analyze website performance, and improve our services.

These third parties may process personal information according to their own privacy policies and applicable laws.

We encourage you to review the privacy policies of relevant third-party services where appropriate.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve our services.

Cookies may be used to keep our website functioning properly, remember certain preferences, understand how visitors use our website, improve website performance and user experience, and support analytics, advertising, and marketing activities where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

7. Marketing Communications

Where permitted by applicable law, we may send promotional communications about our products, offers, promotions, or other updates if you have provided the necessary consent.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing and delivering orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.

When personal information is no longer required, we may delete or securely dispose of it where appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion where legally applicable, request restriction of certain processing where legally applicable, withdraw consent where processing is based on consent, object to certain uses of your personal information where legally applicable, and request information about how your personal information is processed.

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. International Data Transfers

Some of our service providers may process or store personal information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data-protection requirements.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us.

Store: Arabianix

Website: https://arabianix.com/

Email: orders.arabianix@gmail.com

WhatsApp: +971555259614

We will review privacy-related requests and respond within a reasonable period, subject to applicable law and any necessary identity verification.